Hearing Aid Services by Expert Audiologists in London

We provide Hearing Aid Support and Service for Life.

Sound Hearing specialise in providing treatment for people with hearing loss.

We are specialists in providing hearing tests and hearing aids in your home.

Our audiology team carries a full hearing clinic, allowing us to provide the same hearing diagnosis and hearing aid fitting as a clinic, all from the comfort of your home.

We bring an audiology clinic to your home.

We provide a free hearing test at home using special headphones that cover your outer ear to minimise background noise.

We will show you your results and explain your hearing loss to you. Suppose our hearing assessment discovers a related condition, such as a balance disorder, unilateral tinnitus, or conductive hearing loss. In that case, we can write a referral for your GP so you can access ENT Services. We can also recommend an ENT consultant for those with private healthcare insurance.

Impartial Advice 

Sound Hearing is an independent hearing care provider, which means we work with all hearing aid brands and can offer impartial expert advice. Whether you’re looking for the smallest hidden hearing aids, the most advanced artificial intelligence-powered hearing aids, or simple-to-use, fully automatic rechargeable hearing aids, Sound Hearing can help you navigate and choose the right hearing solution.

Most other organisations providing hearing aids, such as Boots, Hidden Hearing, Amplifon, and Specsavers, are owned by a hearing aid manufacturer or have chosen only to work with one or two hearing aid brands. Therefore, they are limited in the hearing solutions they can offer.

Not everyone notices their hearing health has changed.

The most common type of hearing loss is sensorineural hearing loss, which affects most adults as they age. Often, patients say they can still hear speech, though it is no longer clear, especially when in noisy places or watching some programs on TV. Since this hearing loss has a gradual progression, many patients have not noticed the deterioration and feel they just need others to speak up. TV actors should pronounce their words like they used to, and they certainly would not benefit from a hearing test and hearing aids.

Let us test your hearing and explain the results.

Our audiologists all have experience helping patients accept that their hearing health may have changed. We are patient and compassionate in explaining hearing loss in easy-to-understand terms. If you would benefit from amplification, we can demonstrate hearing aids in your home so the patient can hear the difference and accept that they need help to hear better. 

We can then guide you through different types and technology levels of hearing aids available, helping you choose hearing aids that you will be happy to wear, meet your listening needs and match your budget.

Ongoing Support on your journey to better hearing

Our commitment extends beyond fitting hearing aids; we aim to empower patients and their carers with the knowledge and skills necessary for effective hearing aid use and care. This comprehensive support helps maximise the benefits of hearing aids, ensuring comfort, reliability, and consistent performance. Additionally, we provide guidance on troubleshooting common issues and advice on when to seek professional assistance.

We understand that adapting to hearing aids can be gradual, so our audiologists are always available for follow-up consultations to fine-tune device settings and address any concerns. This personalised approach ensures that each patient’s unique hearing needs are met, improving their overall quality of life.

If you have complex needs, our standard service includes follow-up and aftercare appointments for life. Many patients need the hearing aids set low initially to help with rehabilitation. As they get used to amplification and ‘hearing the world’ again, we can increase the volume to ensure they get the full benefit from the hearing aids. 

Sound Hearing provides ongoing support and encouragement to ensure our patients get the most from their hearing aids. We also offer users and carers an individual management plan, education, and training. Hence, they know how to insert and remove hearing aids, change the batteries, use the charger, and train with cleaning and maintenance.

Furthermore, our individual management plans are tailored to accommodate specific patient lifestyle requirements, hearing loss severity, and related health conditions. This holistic care model fosters confidence and independence in managing hearing health effectively.

NHS hearing aids

Sound Hearing does not provide NHS hearing aids. To access NHS audiology services, you usually contact your GP and receive a referral, though a self-referral system is available in some postcodes.

If you see an NHS hearing provider, they will assess your hearing and, if you fit the criteria, fit hearing aids free of charge as a long-term loan.

NHS hearing aids are typically BTE Hearing Aids, with free batteries and service. The NHS provider will normally contract with a single manufacturer who provides hearing aids only for NHS dispensing. These hearing aids are locked to NHS computers; therefore, Sound Hearing cannot access the settings for reprogramming.

With its centralised model, the NHS may be the largest dispenser of hearing aids in the world. It is hard to find another country where eligible citizens can receive free hearing aids and care.

In our experience, many customers find getting the support and maintenance once they have their NHS hearing aids difficult. Contacting the audiology hospital departments for a hearing aid repair, batteries, and support can be time-consuming.

Sound Hearing has an online shop that provides spare parts for all NHS hearing aids and compatible Bluetooth assistive listening devices. NHS hearing aid spare parts make up a large proportion of the spares we send, suggesting patients are struggling or unaware of how to access these parts via the NHS.